Security Measures Regarding Corona (COVID-19)

Hotel Riviera Strand Security Measures

Last Updated 2021-08-09

The hotels and restaurants within GRAM Group follow the Swedish Public Health Authorities’ (Folkhälsomyndigheten) recommendations. On this page you can read more about safety measures and precautions at Hotel Riviera Strand, and what you can do during your stay with us.

Throughout the hotel:

  • All staff maintain good hand hygiene and we encourage guests to do the same.
  • We have hand-sanitation stations in all common areas throughout the hotel.
  • We do not shake hands when greeting.
  • Our housekeeping staff is extra focused on cleaning and disinfecting all surfaces including high-touch surfaces such as doorknobs and elevator buttons.

Reception area:

  • We maintain social distance, even during busy hours. Sit down in a lounge chair in one of the hotel’s common areas whilst ONE guest in your party checks in.
  • We remind all guests to maintain physical distance from each other.
  • We use floor markings to provide clear indications.
  • On the departure day, please settle your bill at the reception on your way to or from breakfast to avoid any queues during check-out. Once you have paid your bill, you can leave your room key at the express check-out when you leave your room.

Pool house:

  • By using pool hours we limit the number of guests in the pool house.
  • Package guests receive their pool hours at check-in. Other guests have access subject to availability, cost SEK 75 for adults and SEK 50 for children per day.

Restaurant:

  • The restaurant is set-up to keep groups of patrons apart from each other. The local Environmental and Health Authorities are regularly assessing the venue.
  • Breakfast is served during set hours. You will receive your time slot upon check-in.
  • We offer lunch buffet, evening buffet and breakfast on a plate for those who wish.
  • Only table service or take-out is available.
  • Kitchen staff comply with hygiene requirements and maintain good hygiene practices, as per usual.

If Someone Should Become Sick:

  • Our employees do not come to work if they have any symptoms.
  • Should you have any symptoms, you must cancel your reservation. Please read more below about our flexible cancellation policy.
  • If a guest should prove to be sick at the hotel, we have developed an action plan in consultation with the hotel physician.

We hope you will feel safe here, knowing that we are doing everything we can for your safety.

Public Gatherings – What Applies?

The Government’s decision to limit public gatherings and public events  does not cover hotels and restaurants.

Closed meetings and conferences arranged by companies or organizations, do not count as general gatherings and are therefore not covered by the ban.

Cancellation Policy

For more flexible booking conditions, purchase one of our cancellation protection options. Cancellation protection can be added to the booking until the regular cancellation period begins.

Individual bookings, 1-9 rooms (Packages including dinner and Longstay)

Cancellation and rebooking conditions without cancellation protection
Free cancellation and rebooking up to 7 days before arrival. In case of cancellation later than 7 days before arrival, 100% of the total amount of the stay will be charged.

Cancellation and rebooking conditions with cancellation protection 48 hours before arrival (SEK 150/ person)
Free (excl. cancellation protection fee) cancellation and rebooking up to 48 hours before arrival. If canceled and rebooked later than 48 hours before arrival, 100% of the total amount of the stay will be charged.

Cancellation and rebooking conditions with cancellation protection until 12:00 on the day of arrival (SEK 300/ person)
Free (excl. cancellation protection fee) cancellation and rebooking until 12:00 on the day of arrival. In case of cancellation later than 12:00 on the day of arrival, 100% of the total amount of the stay will be charged.

Individual bookings, 1-9 rooms (Bed/ Breakfast)

Cancellation and rebooking conditions without cancellation protection
Free cancellation and rebooking up to 48 hours before arrival. If canceled and rebooked later than 48 hours before arrival, 100% of the total amount of the stay will be charged.

Cancellation and rebooking conditions with cancellation protection until 12:00 on the day of arrival (SEK 300/ person)
Free (excl. cancellation protection fee) cancellation and rebooking until 12:00 on the day of arrival. In case of cancellation later than 12:00, 100% of the total amount of the stay will be charged.

Group bookings, 10 rooms or more

Cancellation and rebooking conditions without cancellation protection
Free cancellation and rebooking up to 30 days before arrival. In case of cancellation later than 30 days before arrival, 100% of the total amount of the stay will be charged.

Cancellation and rebooking conditions with cancellation protection 48 hours before arrival (SEK 150/ person)
Free (excl. cancellation protection fee) cancellation and rebooking of individual rooms in the group booking up to 48 hours before arrival. If canceled and rebooked later than 48 hours before arrival, 100% of the total amount of the stay will be charged.

Cancellation and rebooking conditions with cancellation protection until 12:00 on the day of arrival (SEK 300/ person)
Free (excl. cancellation protection fee) cancellation and rebooking of individual rooms in the group booking until 12:00 on the day of arrival. In case of cancellation later than 12:00, 100% of the total amount of the stay will be charged.

Please contact our conference sales staff about cancellation terms for companies and organizations.

Do You Have Any Questions About Your Reservation?

For conference reservations, please contact your salesperson

For private reservations, feel free to contact our reservations staff by phone +46 431 55 82 13 or at info@hotelskansen.se

Here you can book your stay. Please contact us by email or phone if someone in your party has special dietary restrictions so that your meals can be a nice experience.

Here you can book your stay. Please contact us by e-mail or phone if someone in your party has special dietary or disability needs, so we can make necessary arrangements prior to your arrival.

We always recommend booking reservations in advance, to ensure your visit will be as good as possible. Please tell us if someone in your group has a special diet or allergies so we can ensure that we will make something they can enjoy.

Fill in your name, contact details and company, and we will contact you as soon as possible (usually the same day).